Refund Policy

Service Satisfaction Guarantee

At Sailer Painting, we stand behind the quality of our work and are committed to ensuring your complete satisfaction with our painting services.

Our Service Guarantee

We guarantee that our painting services will be performed in accordance with industry standards and the specifications outlined in your service agreement. If you are not satisfied with the quality of our work, we will work with you to make it right.

Refund and Resolution Process

While most painting projects proceed smoothly, we understand that occasionally issues may arise. Our approach focuses on resolution rather than refunds, as we believe in standing behind our work.

Service-Specific Policies

Interior Painting Services

If interior painting work does not meet agreed specifications or quality standards, we will provide touch-up or repainting services at no charge. This includes proper surface preparation, even coverage, and clean line work.

Exterior Painting Services

For exterior projects, we guarantee proper surface preparation, appropriate primer application, and weather-resistant finish application. We will address any peeling, bubbling, or other adhesion issues within 30 days of completion.

Commercial Projects

Commercial projects include a post-completion walkthrough to ensure all work meets the agreed specifications and quality standards. Any necessary corrections will be made promptly.

Material and Supply Refunds

While we typically purchase materials and supplies as needed for your project, unused premium paints may be returned to suppliers for partial credit when possible. However, custom-mixed colors and special-order items cannot typically be returned.

Payment and Billing

Payment is due upon completion and your satisfaction with the work. Final payments are only accepted after you have approved the completed work. We do not require upfront payment for materials or labor.

Exceptions and Limitations

Our guarantee applies to the quality of our workmanship and adherence to agreed specifications. It does not cover:

• Damage to surfaces or property caused by pre-existing conditions
• Issues arising from extreme weather conditions for exterior work
• Damage caused by normal wear and tear over time
• Changes to project scope or specifications after work has begun

Timeline for Concerns

We encourage you to contact us with any concerns immediately upon discovery. For quality-related issues, please contact us within 7 days of project completion for the fastest resolution.

Contact Information

If you have questions about this policy or need to discuss concerns about a completed project, please contact us:

This policy is effective as of the date of your service agreement and remains in effect for the duration of the project warranty period.