Privacy Policy

Introduction

Sailer Painting ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our painting services.

This policy applies to all information we collect through our website, in-person consultations, estimates, and painting services across North Dakota.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request estimates or consultations
• Schedule painting services
• Complete contact forms on our website
• Communicate with us via phone, email, or text
• Subscribe to our newsletter

This information may include:

• Name and contact information (phone number, email address, postal address)
• Property address where services will be performed
• Project details and preferences
• Payment information for services rendered
• Communication records and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring website information
• Geographic location data

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

• Provide accurate estimates for painting services
• Schedule and coordinate painting projects
• Communicate about project timelines and details
• Ensure quality service delivery
• Process payments and maintain service records

Communication

• Respond to inquiries and customer service requests
• Send project updates and appointment confirmations
• Provide follow-up information about completed services
• Send newsletters and promotional materials (with consent)

Business Operations

• Improve our website and services
• Analyze usage patterns and website performance
• Conduct market research and analytics
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Processing payments
• Managing customer communications
• Providing website hosting and maintenance
• Conducting background checks for employees (with consent)

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers
• Prevent fraud or unauthorized use of our services

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction, subject to applicable privacy protections.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data transmission using SSL encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices
• Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

Access and Correction

You may request access to, correction of, or deletion of your personal information by contacting us using the information provided below.

Marketing Communications

You may opt out of receiving marketing communications from us by:

• Following unsubscribe instructions in any marketing email
• Contacting us directly to opt out
• Adjusting your communication preferences

Cookie Preferences

You can control cookie preferences through your browser settings and our cookie consent banner. Please note that disabling certain cookies may affect website functionality.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods include:

• Customer service records: 7 years
• Project documentation: 7 years
• Payment records: 7 years (as required by law)
• Website analytics: 2 years
• Marketing communications: Until you opt out

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days of receipt.

State-Specific Privacy Rights

Residents of certain states may have additional rights under state privacy laws:

California Residents

California residents have the right to:

• Know what personal information is collected
• Know whether personal information is sold or disclosed
• Say no to the sale of personal information
• Access personal information
• Delete personal information
• Equal service and price

North Dakota Residents

North Dakota residents have certain rights regarding their personal information under state law. Contact us to exercise these rights or for more information about your state-specific privacy rights.

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